Our terms of purchase
Purchase, payment and pricing
When you order a bicycle, you are asked to pay a deposit of 500 EUR. The bike will be shipped when full payment from the customer has been received by Eker.
You as a buyer have the right to cancel the deposit and be refunded in the same currency that you paid. Please contact firstname.lastname@example.org within 14 days after the date of payment of the deposit.
Full payment consists of the price as specified in the order minus the deposit already made. Eker will contact you when final payment shall be made and the bicycle is ready for delivery.
You are responsible to ensure that the contact, shipping and billing information is correct and updated. Eker has no responsibility or liability for inaccurate or outdated information, and has no obligation to make efforts to determine the correct contact or shipping information. You can however update your information at any time prior to your product being shipped, by sending an email to email@example.com.
Eker may decline payment of deposit to avoid not being able to meet the demand. If your payment of deposit is declined, you will be notified and your deposit refunded in the same currency as you had paid.
Accepted payment methods are by PayPal or invoice. The price shall be paid in EUR or SEK. Eker currently only sells and ships bicycles within the EU.
The shipping cost within EU is 250 Euro for a complete bicycle, and 190 Euro for a frameset. We will keep you updated on the shipping time and details.
We will make all our efforts to begin delivering your Eker bicycle as soon as possible. The Estimated time of delivery is only an estimate, is subject to change and we cannot guarantee that we are able to ship the bicycle by the estimated date. The manufacturing process and logistics involved make it near to impossible to speed things up. Nevertheless, we promise to keep you in the loop and informed about where in the process we are.
Exchange and returns
You may return or exchange your Eker bicycle within 14 days of purchase. The product must be returned to us in perfect condition and in the original packaging together with the original invoice. We cannot accept a return where the bicycle has been used or has any wear or tear or where labels have been removed or tampered with. The original packaging must be fully intact. We will expediate the refund and you shall have the money back within 14 days of our reception of the returned product. Return shipping cost is on the customer, and original shipping cost will not be refunded.
Eker assures that our products are of highest quality and designed for their recommended purpose with no problems with manufacturing or craftmanship. In case of any issue with our product, kindly inform us through e-mail before returning, to avoid shipping or other charges. Eker warrants that our products are free of manufacturing defects in material and craftmanship when delivered to the buyer, highlighting that each bicycle frame is made by hand and thereby unique in design and specifications can vary slightly. The warranty on the bicycle frame is extended to 5 years from the date of delivery and is limited to the original buyer. The components are limited to the warranty of each component manufacturer. The warranty does not cover against damages caused by normal wear and tear or in the event of abuse, neglect, carelessness, using the bicycle in other ways than intended or replacing or rebuilding the bicycle with components other than provided by Eker.
What personal data we collect and why we collect it
Cookies are text files containing small amounts of information that can be downloaded to your device when you visit a website. Cookies enable us to analyze how the site is used and to monitor site performance so we can create the best user experience.
In addition to the cookies used by our site, some cookies are placed by third parties such as Google and Hotjar. These third party cookies are not under our control so you should check www.google.com/intl/en/policies/privacy and https://www.hotjar.com/legal/policies/cookie-information for further information about their use.
Performance and analytics cookies: these include Google Analytics and Hotjar and they keep track of the pages that you visit and the videos and other content you access, so we can determine which content is most popular and improve the performance and user experience of our websites.
You can block or disable cookies on your device at any time by indicating this in the preferences or options menus in your browser. You can also delete the cookies that are stored on your device. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.com.
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.